PRIVACY POLICYClubFx delivers high value to its rights to privacy and confidentialityone of the leading Forex brokers in the industry

Privacy Policy

Privacy Policy

ClubFx Inc. (hereinafter referred to as “ClubFx”) puts a high value on the Customer’s rights for privacy and confidentiality. Our priority – to protect and ensure the privacy of our customers ‘and visitors’ personal information now and in the future. However, ClubFx can collect and maintain personal data solely for the purpose of improving quality and reducing the continued use of our services. This Privacy Policy describes the major reasons for collecting personal information by ClubFx and the maintenance, use, and storage of the following information.

Who we are

ClubFX Ltd are securities traders registered in Vanuatu and licensed by Vanuatu financial service commission, company number 41690. ClubFX's registered office is at P.O.BOX 1510, Kingstown St. Vincent and the grenadines.

Safeguarding the confidentiality of your personal information and protecting your privacy

The Company respects the privacy of any users who accesses its website(s), and it is therefore committed to taking all reasonable steps to safeguard any existing or prospective clients, applicants and website visitors. The Company keeps any clients’/potential clients’ personal data in accordance with the applicable data protection laws and regulations. We have the necessary and appropriate technical and organisational measures and procedures in place to ensure that your information remains secured at all times. We regularly train and raise awareness to all of our employees on the importance of maintaining, safeguarding and respecting your personal information and privacy. We regard breaches of individuals’ privacy very seriously and will impose appropriate disciplinary measures, including dismissal where necessary. The personal information you provide us with when registering yourself as a user of the Company’s site(s) and/or of its services is classified as registered information, which is protected in several different ways. You can access your registered information after logging in to the Members Area by entering a username and a password that you select. It is your responsibility to make sure that your password is only known to you and not disclosed to anyone else. Registered information is securely stored in a safe location and only authorised personnel have access to it via a username and a password. All personal information is transferred to the Company over a secure 128-bit SSL connection and thus all necessary measures are taken to prevent unauthorised parties from viewing any such information. Personal information provided to the Company that does not classify as registered information is also kept in a safe place and accessible by authorised personnel only via a username and a password. Transmission of information via the internet is not always completely secure but the Company endeavors to protect your personal data by taking serious precautions. Once we have received your information, we will apply procedures and security features to try to prevent unauthorised access.

Information Collected

In the process of opening and/or maintaining a Live Account and/or ClubFx Demo Account collect certain information about the Client. This information may include:

1. Personal data Information provided by the Customer in the form of electronic applications, and provided via email, such as

  • full name, residential address and contact details (e.g., email address, telephone number, fax etc.);
  • date of birth, place of birth, gender, citizenship;
  • profession and employment details;
  • authentication data (e.g., signature)
  • location data;

  • verification information, which includes information necessary to verify your identity such as a passport or driver’s license (examples also include background information we receive about you from public records or from other entities not affiliated with us); furthermore, we may collect other identifiable information such as identification numbers and/or Passport/Tax registration numbers;

2. Trading Information We also keep records of your trading behaviour, including records regarding the following:

  • trading account balances, trading activity, your inquiries and our responses;
  • trading performance, knowledge and experience;
  • any other information customarily used to identify you and about your trading experience which is relevant to us providing our services to you.
  • products you trade with us and their performance;
  • historical data about the trades and investments you have made including the amount invested;
  • your preference for certain types of products and services.

3. Financial information Information provided by Customer, such as income, assets and so on for Customer’s credit rating;

  • information about your income and wealth, including details about your and source of funds, assets and liabilities, bank account information, trading statements, FATCA and CRS information and financial statements;
  • information on whether you hold a prominent public function (PEPs);

4. Support documentation. Documents provided by Customer, such as passports and/or IDs, utility bills, bank statements, bank card copies, copy of payment orders, documents of incorporation, etc;

5. Online traffic information. The information ClubFx will collect on the use of Client’s website and other online ClubFx resources, such as the standard data received by our servers at the time of your access to our site, page visit, frequency, duration, IP address, trading activity and so forth We obtain this information in a number of ways through your use of our services including through any of our websites, apps, the account opening applications, our demo sign up forms, webinar sign up forms, subscribing to news updates and from information provided in the course of ongoing customer service communications.

We may also collect this information about you from third parties such as through publicly available sources. We may ask for other personal information voluntarily from time to time (for example, through market research or surveys). If you choose not to provide the information we need to fulfill your request for a specific product or service, we may not be able to provide you with the requested product or service. We may record any communications, electronic, by telephone, in person or otherwise, that we have with you in relation to the services we provide to you and our business relationship with you. These recordings will be our sole property and will constitute evidence of the communications between us. Such telephone conversations may be recorded without the use of a warning tone or any other further notice. Further, if you visit any of our offices or premises, we may have CCTV which will record your image.

Unsolicited Personal Information
Where we receive personal information about an individual which is unsolicited by us and not required for the provision of our services, we will securely destroy the information (provided it is lawful and reasonable for us to do so).

Use Of Personal Information

ClubFx may use aggregate information about Clients to improve its services and provide its customers with the most appropriate products. ClubFx may use Customer’s personal data collected for the following purposes:

1. To verify the Customer’s identity to open and maintain a Live Client account and/or Demo;
2. To carry out trading and non-trading operations;
3. To comply with ClubFx’s anti-money laundry policy;
4. To customize services and products provided to Customers;
5. To update Customers on ClubFx products, services, and opportunities that may appeal to customers;
6. To obtain statistical data to improve the productivity and efficiency of the company’s products and services.
7. By recognizing your device used to access and use the Company’s website(s), we can provide you with the most appropriate version of our website(s).
8. Logging certain behaviors on the site enable the company to track user activity and therefore troubleshoot any issues that may occur.
9. Using your IP address helps us localize our website content, which we provide to you based on your country, and improve your user experience on our site(s).
10. Cookies are text files with a small amount of data sent from our website(s) to your browser and stored on your computer’s hard drive. Cookies help us improve the performance of our website(s) and our website visitors’ experience, track your referrer, and improve our future advertising campaigns.
11. You must submit validation documents to us through the Company’s Members Area in order to activate your trading account. These documents are transmitted over a secure 128-bit SSL connection and stored in a safe location

Personal Information Storage and Protection

ClubFx keeps the Customer’s confidentiality as one of its primary priorities and takes all necessary steps to protect personal data and improve the security and security of Customer’ confidential information. In addition, ClubFx administers the use of internal personal information pursuant to this Privacy Policy. ClubFx uses the Client’s bank card information solely for the purpose of processing counterfeit payments and fraudulent via secure and short-form server connections.

You have provided your consent Our storage and use of your personal data is based on your consent (other than for the reasons described or implied in this policy when your consent is not required). You may revoke consent at any time; however, any processing of personal data prior to the receipt of your revocation will not be affected.

Disclosure of Information

The Company shall not disclose any of its clients’ confidential information to a third party, except: (a) to the extent that it is required to do so pursuant to any applicable laws, rules and/or regulations; (b) if there is a duty to the public to disclose; (c) if our legitimate business interests require disclosure; or (d) at your request or with your consent or to Persons described in this policy. The Company will endeavor to make such disclosures on a ‘need-to-know’ basis, unless otherwise instructed by a regulatory authority. Under such circumstances, the Company will notify the third party regarding the confidential nature of any such information.

As part of using your personal data for the purposes set out above, the Company may disclose your personal information to the following:

  • our associates and service providers, for business purposes, including third parties such as business service providers and specialist advisers who have been contracted to provide us with administrative, financial, legal, tax, compliance, insurance, research or other services;
  • business introducers with whom we have a mutual business relationship;
  • business parties, credit providers, courts, tribunals and regulatory authorities as agreed or authorised by law;
  • payment service providers (PSPs) and/or banking institutions in relation to issues raised regarding deposits/withdrawals to/from trading account(s) held with the Company and/or for the purpose of commencing an investigation regarding such matters (e.g., third party deposits);
  • anyone authorised by you.


If the Company discloses your personal information to business parties, such as card processing companies or banks, in order to perform the services requested by clients, such third parties may store your information in order to comply with their legal and other obligations.

Generally, we require that organisations outside the Clubfx Inc who handle or obtain personal information to acknowledge the confidentiality of this information, undertake to respect any individual’s right to privacy and comply with the all relevant data protection laws and this Privacy Policy. Third party service providers such as credit referencing agencies (if and when applicable) may keep a record of any searches performed on our behalf and may use the search details to assist other companies in performing their searches. Please note that the use of your personal information by external third parties who act as data controllers of your personal information is not covered by this Privacy Policy and is not subject to our privacy standards and procedures.

Clients accept and consent that the Company may, from time to time, analyse the data collected while visiting our website(s) or by other means, such as questionnaires, for statistical purposes in order to improve the Company’s business activities.

Cookies

ClubFx uses cookies to collect information. Cookies are small text files sent by a web server and stored in the visitor's browser to save and read later. When visitors return to the website, cookies help visitors Visitors can use the website more easily by remembering visitor information such as passwords (encoded), viewing preferences, etc. Cookies make working with websites more convenient for visitors. the View Since you don't have to re-enter the same information every time you return to the website.

Furthermore, we use cookies for re-marketing features in order to allow us to reach out to users who have previously visited our website(s) and have shown an interest in our products and services. Periodically, we may use third party vendors, such as Google and AdRoll, to display our ads over the internet to you, based on your previous use of our website(s). You can opt out this particular use of cookies at any time by visiting Google’s Ads Settings page or as they later update those facilities. The Company uses session ID cookies and persistent cookies. A session ID cookie expires after a set amount of time or when the browser window is closed. A persistent cookie remains on your hard drive for an extended time period. You can remove persistent cookies by following directions provided in your web browser's ‘Help’ file.

How we obtain your consent

Where our use of your personal information requires your consent, such consent will be provided in accordance with the express written terms which govern our business relationship (which are available on our website(s) as amended from time to time). If we rely on your consent as our legal basis for holding and processing your personal information, you have the right to withdraw that consent at any time by contacting us using the contact details set out in this Privacy Policy.

Storage of your personal information and retention period

Safeguarding the privacy of your information is of utmost importance to us, whether you interact with us personally, by phone, by mail, over the internet or any other electronic medium. We will hold personal information, for as long as we have a business relationship with you, in a combination of secure computer storage facilities and paper-based files and other records and we take the necessary measures to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure. When we consider that personal information is no longer necessary for the purpose for which it was collected, we will remove any details that will identify you or we will securely destroy the records. However, we may need to maintain records for a significant period of time. For example, we are subject to certain anti-money laundering laws which require us to retain the following, for a period of five (5) years after our business relationship with you has ended: a copy of the documents we used in order to comply with our customer due diligence obligations; supporting evidence and records of transactions with you and your relationship with us. Also, the personal information we hold in the form of a recorded communication, by telephone, electronically, in person or otherwise, will be held in line with local regulatory requirements (i.e., 5 years after our business relationship with you has ended or longer if you have legitimate interests (such as handling a dispute with you). If you have opted out of receiving marketing communications we will hold your details on our suppression list so that we know you do not want to receive these communications. We may keep your data for longer than 5 years if we cannot delete it for legal, regulatory or technical reasons.

Your rights regarding your personal information

The rights that might be available to you in relation to the personal information we hold about you are set out below.

Information and Access If you ask us, we will confirm whether we are processing your personal information and, if so, what information we process and, if requested, provide you with a copy of that personal information (along with certain other details) within thirty (30) days from the date of your request. If you require additional copies, we may need to charge a reasonable administration fee.

Rectification It is important to us that your personal information is up to date. We will take all reasonable steps to make sure that your personal information remains accurate, complete and up-to-date. If the personal information we hold about you is inaccurate or incomplete, you are entitled to have it rectified. If we have disclosed your personal information to others, we will let them know about the rectification where possible. If you ask us, if possible and lawful to do so, we will also inform you who we have shared your personal information with so that you can contact them directly.

You may inform us at any time that your personal details have changed by sending us an e-mail at support@clubfx.com. The Company will change your personal information in accordance with your instructions. To proceed with such requests, in some cases we may need supporting documents from you as proof, i.e. personal information that we are required to keep for regulatory or legal purposes.

Erasure You can ask us to delete or remove your personal information in certain circumstances such as if we no longer need it or you withdraw your consent (if applicable) provided that we have no legal obligation to retain that data. Such request will be subject to any retention limits we are required to comply with in accordance with applicable laws and regulations and subject to section 'Storage of Your Personal Information and Retention Period'. If we have disclosed your personal information to others, we will let them know about the erasure where possible. If you ask us, where possible and lawful to do so, we will also inform you who we have shared your personal information with so that you can contact them directly.

Processing restrictions You can ask us to ‘block’ or suppress the processing of your personal data in certain circumstances such as if you contest the accuracy of that personal information or object to us processing it. It will not stop us from storing your personal information. We will inform you before we decide not to agree with any requested restriction. If we have disclosed your personal information to others, we will inform about the restriction if possible. If you ask us, if possible and lawful to do so, we will also tell you who we have shared your personal information with so that you can contact them directly.

Data Portability Under the General Data Protection Regulation, you have the right, in certain circumstances, to obtain personal information you have provided us with (in a structured, commonly used and machine readable format) and to re-use it elsewhere or ask us to transfer this to a third party of your choice.

Objection You can ask us to stop processing your personal information, and we will do so, if we are:

relying on our own or someone else’s legitimate interests to process your personal information except if we can demonstrate compelling legal grounds for the processing;

processing your personal information for direct marketing; or

processing your personal information for research unless we reasonably believe such processing is necessary or prudent for the performance of a task carried out in the public interest (such as by a regulatory or enforcement agency).

Automated decision-making and profiling If we have made a decision about you based solely on an automated process (e.g. through automatic profiling) that affects your ability to use the services or has another significant effect on you, you can request not to be subject to such a decision unless we can demonstrate to you that such decision is necessary for entering into, or the performance of, a contract between you and us. Even where a decision is necessary for entering into or performing a contract, you may contest the decision and require human intervention. We may not be able to offer our services or products with you, if we agree to such request (i.e. end our relationship with you).

Choice to opt-out collecting your personal information

If you do not want us to use your personal information, you must inform the Company by sending an email to support@clubfx.com If you decide to do so, we may not be able to continue to provide information, services and/or products requested by you and we will have no liability to you in this respect.

Legal Disclaimer

The Company may disclose your personally identifiable information as required by rules and regulations and when the Company believes that disclosure is necessary to protect our rights and/or to comply with any proceedings, court order, legal process served or pursuant to governmental, intergovernmental or other regulatory bodies. The Company shall not be liable for misuse or loss of personal information or otherwise on the Company’s website(s) that the Company does not have access to or control over. The Company will not be liable for unlawful or unauthorised use of your personal information due to misuse or misplacement of your passwords, negligent or malicious intervention and/or otherwise by you or due to your acts or omissions or a person authorized by you (whether that authorization is permitted by the terms of our legal relationship with you or not).

Contact us - Complaint

If you have a concern about any aspect of our privacy practices, you can submit a complaint. This will be acted upon promptly. To make a complaint, please contact us via email at support@clubfx.com.